Terms of service

Crown & Cart – Terms of Service

Last Updated: [18/11/2025]

Welcome to Crown & Cart. These Terms of Service (“Terms”) govern your access to and use of our services, including all enquiries, communications, and purchases of our products (“Services”). By submitting an enquiry or purchasing from us, you agree to be bound by these Terms.

If you do not agree, please refrain from using our Services.

1. Company Overview

Crown & Cart is a luxury watch retailer operating on an enquiry-only basis. All purchases, quotations, and product information are provided upon direct request. We do not offer instant checkout, automated pricing, or open online sales.

2. Enquiry Process

  1. Enquiries may be submitted through our website, email, social media platforms, or other designated contact methods.

  2. Upon receiving your enquiry, we will provide availability, pricing, and any other requested details where applicable.

  3. Quotation details are valid only for the period specified in the communication.

  4. Crown & Cart reserves the right to decline any enquiry at our discretion.

3. Product Availability & Authenticity

  1. All watches offered by Crown & Cart are verified for authenticity before sale.

  2. Availability may vary and is not guaranteed until confirmed directly by our team.

  3. Product images or descriptions provided during the enquiry process are for reference and may differ slightly from the final item depending on condition, lighting, or supplier updates.

4. Pricing & Payment

  1. All prices are provided upon enquiry and may vary based on availability, market conditions, and sourcing costs.

  2. Payments must be made through approved payment methods specified during correspondence.

  3. Full payment must be received before dispatch or handover of any product.

  4. Crown & Cart reserves the right to adjust pricing prior to payment confirmation.

5. Orders & Cancellations

  1. Orders are considered confirmed only once full payment is received.

  2. Cancellations after payment may be accepted or denied at the company’s discretion.

  3. Certain items, including specially sourced watches, may be non-refundable or non-cancellable. These conditions will be communicated before purchase.

6. Shipping, Delivery & Collection

  1. Shipping and delivery options will be discussed during the enquiry process.

  2. Delivery times are estimates only and may vary due to courier delays or sourcing requirements.

  3. Crown & Cart is not responsible for delays outside our control but will assist in resolving shipping issues where possible.

  4. Some orders may be eligible for in-person collection by appointment.

7. Returns & Refunds

  1. Due to the bespoke and enquiry-based nature of our products, returns are assessed on a case-by-case basis.

  2. Items must remain unused, in original condition, and accompanied by all documents and accessories to be considered for return.

  3. Crown & Cart does not accept returns due to buyer’s remorse.

  4. Refund processing times will vary depending on original payment method.

8. Warranty

  1. Watches may include a manufacturer’s warranty or third-party warranty, where applicable.

  2. Crown & Cart does not provide an independent warranty unless explicitly stated.

  3. We are not responsible for damages resulting from misuse, accidents, or unauthorized repairs.

9. User Conduct

Customers agree not to:

  • Provide false or misleading information during enquiries or transactions.

  • Engage in abusive, fraudulent, or unlawful behaviour.

  • Reproduce or misuse Crown & Cart’s content, media, or branding without permission.

10. Privacy & Data Protection

  1. Crown & Cart collects personal information strictly for communication, order processing, and customer service purposes.

  2. Your data will not be sold or shared with third parties except where necessary for completing your purchase (e.g., courier services).

  3. For more details, please refer to our Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by law, Crown & Cart is not liable for:

  • Indirect, incidental, or consequential damages

  • Losses caused by courier delays, third-party services, or events outside our control

  • Any reliance on information provided before an order is formally confirmed

Our total liability, if any, shall not exceed the amount paid by the customer for the product in dispute.

12. Changes to These Terms

Crown & Cart may update or revise these Terms at any time. Updated Terms will be posted and will take effect immediately unless stated otherwise.

13. Contact Information

For enquiries about these Terms or any aspect of our service, please contact:

Crown & Cart
Email: [cmbongompasi@hotmail.com]
Website: [crownandcarat.co.uk]